General Chat / Dell Is Amazing

02/22/2006 05:59:25PM Session Started with Agent (Shalini Desouza)
02/22/2006 05:59:25PM Jochanan Bruckner: "I was told to come here to solve my problem."
02/22/2006 05:59:28PM Agent (Shalini Desouza): "At the end of this interaction you may be offered the opportunity to provide me with feedback. In order to do so you will need to click the "Exit" button rather than using the "X" at the top of the screen. You may rate this interaction on a scale of 1 t"
02/22/2006 05:59:29PM Agent (Shalini Desouza): "Thank you for contacting Dell Consumer Customer Care Chat. My name is Shalini. Please allow me a moment to review your question."
02/22/2006 06:00:30PM Agent (Shalini Desouza): "I will be more than happy to assist you, if you could please brief me regarding the issue that you are facing?"
02/22/2006 06:01:11PM Jochanan Bruckner: "I just got done talking to another tech support person. He reffered me to you. He told me you would be happy to replace my computer, which is affected with a problem."
02/22/2006 06:01:18PM Jochanan Bruckner: "Are you able to access that chat log?"
02/22/2006 06:02:24PM Agent (Shalini Desouza): "Let me check this for you, right away. For verification purposes, may I know the billing or the shipping address listed on your account?"
02/22/2006 06:02:49PM Jochanan Bruckner: "Yes, 4822 SW 35th Place, Portland, Oregon. 97221."
02/22/2006 06:04:35PM Agent (Shalini Desouza): "Thank you for the information."
02/22/2006 06:05:17PM Jochanan Bruckner: "No problem. THe last representative told me you would be able to ship me a new system to fix the problem, and on arrival I would ship the old system back."
02/22/2006 06:05:40PM Agent (Shalini Desouza): "Please allow me 2-3 minutes while I check your account."
02/22/2006 06:06:00PM Jochanan Bruckner: "Okay."
02/22/2006 06:09:13PM Agent (Shalini Desouza): "Thank you for staying online."
02/22/2006 06:09:18PM Agent (Shalini Desouza): "I apologize for delay in responding as I am facing some technical problem with my applications."
02/22/2006 06:09:41PM Jochanan Bruckner: "No problem. I have time."
02/22/2006 06:09:49PM Agent (Shalini Desouza): "Jochanan, I have checked the records and I apologize for any inconvenience caused due to this."
02/22/2006 06:09:58PM Agent (Shalini Desouza): "I am setting up a replacement for you right away."
02/22/2006 06:10:16PM Agent (Shalini Desouza): "Please allow me 2-3 minutes while I request a replacement for you."
02/22/2006 06:10:18PM Agent (Shalini Desouza): "I will then provide you with the reference number for your records."
02/22/2006 06:11:00PM Jochanan Bruckner: "Why do I need a reference number?"
02/22/2006 06:11:08PM Jochanan Bruckner: "Oh."
02/22/2006 06:11:13PM Jochanan Bruckner: "I didn't see what you wrote."
02/22/2006 06:11:24PM Agent (Shalini Desouza): "Not a problem."
02/22/2006 06:11:44PM Jochanan Bruckner: "This replacement will be new, correct?"
02/22/2006 06:16:17PM Jochanan Bruckner: "Hello?"
02/22/2006 06:16:32PM Agent (Shalini Desouza): "Thank you for staying online, I appreciate your patience."
02/22/2006 06:16:49PM Agent (Shalini Desouza): "Yes, the replacement system will new and free of charge."
02/22/2006 06:17:22PM Agent (Shalini Desouza): "As I understand you want the replacement order needs to be delivered to: 4822 SW 35th Place, Portland, Oregon. 97221, is that correct?"
02/22/2006 06:17:30PM Jochanan Bruckner: "Thank you. Will there be instructions for me to ship it back?"
02/22/2006 06:17:42PM Jochanan Bruckner: "That is correct."
02/22/2006 06:18:38PM Jochanan Bruckner: "The address is correct, I mean."
02/22/2006 06:19:57PM Agent (Shalini Desouza): "Yes, you will receive a pre-paid return label along with the replacement order. All you need to do is follow the instructions mentioned on the label."
02/22/2006 06:20:32PM Jochanan Bruckner: "Will I be sent a new e-mail so I can track my order?"
02/22/2006 06:20:51PM Agent (Shalini Desouza): "I have initiated the request to dispatch of another new E1705, as per the original configuration via reference number 069062023."
02/22/2006 06:20:59PM Agent (Shalini Desouza): "The replacement order is estimated to be shipped within 2-3 business days."
02/22/2006 06:21:13PM Agent (Shalini Desouza): "Sorry for the typo."
02/22/2006 06:21:23PM Agent (Shalini Desouza): "The replacement order is estimated to be shipped within 5-7 business days."
02/22/2006 06:21:34PM Jochanan Bruckner: "Will I get an e-mail?"
02/22/2006 06:22:15PM Agent (Shalini Desouza): "Jochanan, I will personally follow this replacement order for you and e-mail you once the order gets shipped out."
02/22/2006 06:22:46PM Agent (Shalini Desouza): "Also, for the inconvenience that has been caused, I am sending you this replacement order via Next Day shipping method, free of charge for you, so as soon as the order gets shipped out, it will be delivered the Next Business Day."
02/22/2006 06:23:31PM Jochanan Bruckner: "Thank you for your service. Curious, I know you will track it for me. But will I get the same e-mail as before? With boxing, testing, etecetera?"
02/22/2006 06:24:34PM Agent (Shalini Desouza): "Jochanan, I apologize but we do not send an e-mail when the replacement order is shipped out."
02/22/2006 06:24:52PM Jochanan Bruckner: "Ok, no problem."
02/22/2006 06:25:02PM Jochanan Bruckner: "I am extremely happy with Dell's effort to help me."
02/22/2006 06:25:09PM Agent (Shalini Desouza): "Thank you so much."
02/22/2006 06:25:11PM Agent (Shalini Desouza): "Have I been able to resolve your issue to your satisfaction today on this chat interaction?"
02/22/2006 06:25:39PM Jochanan Bruckner: "Yes, more than to my satisfaction."
02/22/2006 06:25:47PM Jochanan Bruckner: "How can I give you a "score"?"
02/22/2006 06:25:57PM Agent (Shalini Desouza): "Thank you so much. We value your feedback."
02/22/2006 06:26:11PM Agent (Shalini Desouza): "You need to close this chat session by selecting the "Exit" button at the top left hand corner of your screen. This will allow you the opportunity to provide feedback on this interaction through our instant survey process."
02/22/2006 06:26:18PM Agent (Shalini Desouza): "If you have a POP-UP Blocker installed on your system, you can disable it by clicking on the "Popup Block" icon on the internet explorer bar. This will help you participate in the Survey."
02/22/2006 06:26:21PM Jochanan Bruckner: "Let's hope the new system won't have the same problem. "
02/22/2006 06:26:52PM Agent (Shalini Desouza): "I hope that this chat interaction has been able to resolve all your concerns. I have included your case # 125872027 to reference our interaction today. Please keep this on file; it will assist you when contacting Dell Inc in the future. If you still fee"
02/22/2006 06:26:55PM Agent (Shalini Desouza): "Thank you and have a nice day!"
02/22/2006 06:27:09PM Jochanan Bruckner: "Thank you andyou also have a nice day."

Too long, didn't read.

Too long, didn't read.

Then why the HELL did you post.....? your not still one of those people who try to get their post count up are you?


I've had nothing but problems with DELL laptops. the one we have here is pretty much sold with DELL knowing it overheats if you try and do anything taxing. and there is nothing much you can do about it save not play games or work in graphics programs... grrrr

That's cool, definate opposite of some other stories of Dell I've heard when it comes to customer service.

Every friend I know that has had a Dell and had to use customer service said they would never use Dell again. You are lucky you did not get one of their outsourced indian workers, they fun as hell to talk to though.

Dell just sent 5000 more jobs to India. I won't be buying any more Dells.

I've got a Dell e310 desktop with 17" LCD. It's all upgraded but I've never had a problem. Just delete the MyWay shit and it's really a nice system. I'm running a 2.8ghz Pentium 4 with 1gig dual channel ram. I don't remember anything else.

Then why the HELL did you post.....? your not still one of those people who try to get their post count up are you?
I've had nothing but problems with DELL laptops. the one we have here is pretty much sold with DELL knowing it overheats if you try and do anything taxing. and there is nothing much you can do about it save not play games or work in graphics programs... grrrr

Yes, that's exactly it. In fact, when I tell girls, "Hey I have the fourth most posts of ANYONE at nedesigns.com, that's an immediate turn on and they start making out with me on the spot. It's also made me tremendously popular and idolized by everyone. When I walk down the street, I hear people say, "Whoa there's the guy with all those New Element posts..." It's kind of a big deal. Try it some time. You'll get more tail. Seriously.

Also, Dells are shite.

I had a good experience with Dell customer service regarding the Dell DJ I pruchased. I had ordered with the "deal of the week" feature, and it was supposed to come with a case, but didn't. I chatted the same day I recieved the original package, and two days later had my case. Good stuff.

I also have a Dell laptop, for nearly two years, and have had no problems with it, ever. Though it did overheat when playing RCT, I was able to fix that by placing a couple CD cases below the computer in order to raise the fan and provide more air-flow. Works fine now.

I'm happy with the Dell products I've purchased.
Though I don't agree with outsourcing, I'll continue to buy from them.

Both of my helpers were Indian, isn't that very apparent in the name?

Also, Dells are shite.

Do you have any basis for that. Or are you just being retarded?

Yes. All the computers in my school are Dells. All have problems and have had problems since the day they were installed. The fact that our school tech support consists of one guy doesn't help matters, though.

I've not read many good things about Dells previously. I'm gonna get a laptop for college but I wasn't looking at Dell at all.

Bruckner, is there any particular reason you suddenly felt the urge to spring $1500 for a new laptop when you already have three or four computers?

Yes.  All the computers in my school are Dells.  All have problems and have had problems since the day they were installed.  The fact that our school tech support consists of one guy doesn't help matters, though.

I've not read many good things about Dells previously.  I'm gonna get a laptop for college but I wasn't looking at Dell at all.

Bruckner, is there any particular reason you suddenly felt the urge to spring $1500 for a new laptop when you already have three or four computers?

Your techie is probably a agressivly-masturbating-retard.

I've only got one computer and I needed a laptop for college. I recommend Dell for their laptops. They have great tech support. Include the newest technology. They also have good prices.

What were you looking at Jelly?

You can ask me if you have any questions about laptops. I would be happy to look for coupons or some crazy shit too. Anything for a friend!

Your techie is probably a agressivly-masturbating-retard.

Interesting choice of insult.

I'm still not going Dell, though. I know you had a nice experience but for real, I've heard at least three cases of bad tech support--you know, dealing with Indians. There's a bunch of Indian kids in my school, I hate them all but one. What an irritating, nerdy race.

Haha. I choose not to "talk" with them. Chatting is much easier. What are you looking at though?

Oh, nothing. I just knew NOT to get a Dell or a Gateway. Maybe another HP, I know you hate HP but this one's given me no problems. Maybe a Sony, too. I don't know. Whichever comes cheap.

Dell is cheapest! Just get it online, don't go into a store. Also, if you go to a Dell Kiosk you can get really good deals. I would wait until the Intel Merom comes out, because those laptops are supposed to have like 25 hours of battery life.

Funny, cuz HP is the one brand that I would absolutely not recommend. Every single person I know who's owned an HP laptop has had problems. And only one person doesn't hate his HP.

Dell's customer support, in my experience, seems to be great if you're talking to a non-Indian, absolutely crappy if you ARE talking to an Indian. I'm not sure why, but that's been my trend.

I still think they're decent computers, but they have that knack of messing up only after your warranty expires.

Dell just sent 5000 more jobs to India.  I won't be buying any more Dells.

With that mentalility you shouldn't buy ANYTHING.

Just about anything related to technology these days comes from India ya know.